Inc.Com column writer Alison Green Answers Questions about job and management problems – all things How to deal with the microfinting boss How to talk to someone in your team About the smell of body.
A reader asks:
I recently hired a new administrative worker. Its job is to answer phones, to greet the guests and complete the various tasks I have appointed. Customer service skills are strong, but the attention of its detail is very weak. I gave him a lot of feedback and trained it, but the main mistakes continue and miss almost every end I gave me.
But he always says how big a matter of work is constantly. He looks like me regularly, “You will be very happy when I show you what I do.” Or “I’m going to love me – I make life very easy!” And then tells me a statement to make a half-hour adjustment. I told me I was subjected to me because yesterday completed the tasks, I would be able to ask me more than to let me know. His answer: “As you know, I always complete the tasks immediately [this is untrue] But I didn’t know that I needed me to remind you. There is no problem! “
This behavior is really on me. Its work did not improve, and I begin to feel it as I tried not to adjust him. I feel like I ignore me and I am eager to give him feedback because I influenced my interaction effects.
I’ve already been “to improve this or other” conversation? Started only two months ago. I want to give him time to learn and grow, but my patience is in his succession.
Green answers:
I’m sorry, “As you know, I always finish tasks immediately [this is untrue]”
“It is necessary to improve or otherwise”. You gave him a very basic opinion, he does not improve and miss almost every end you give it.
It causes more about it to overcome his work. If you saw your feedback seriously accepted, he realized that it was not where it should be the place and worked hard to combine your opinions, and take a time to work your troubles, work on the appropriation of work. However, when it seems to ignore your opinion, it is clear that this is not, this is not a helper, which does not help it.
Wild! If you are not completely clear with him, there is a potential room for hope. When you speak to him and talk about the mistakes, did you clarify that the work is not at the level you need and the example of mistakes is serious? And when you missed the deadlines, you have clearly told him that it can’t happen? (For example, what happened yesterday, what happened? “Then you are really important to start work if you work in the period agreed to do it.
Imagine many managers in your situation, “But I should not need to do it! He should know that something missing is a big deal and seriously take feedback.” Indeed, he should be. However, when many employee managers think that you think you are thinking and annoyed, the first step is to make sure you are really clear about the expectations you need to meet. (When you are actually annoyed, it is a flag to check that this is a flag to check how clear you are.)
If you did these things and this is still happening, yes, it’s time for a serious conversation that you can’t keep it at work if you don’t get better soon.
Interestingly, I think that I can do all this without “Amazing” comments directly. By solving the crucial of the problem – it’s not what you need probably Get a message that self-hype is not in line with the reality. If it doesn’t, this is not a sign of how well you work your message.
If you want to apply, you can! You can say: “I was recently surprised that I immediately completed the tasks when I shared my concern about a number of released deadlines.” Or you can actually accept the hype, not the testimony of their intentions. For example, I make your life so much easier! ” Comment, you can contact something again with something like this, and I also let this know the mistakes that I want the mistakes I want from my role.
But I think that if you look at the gap between the cavity and the work you need and you only look at yourself a strange and even fun eccentricity, you can succeed in the work and you will see what is really important.
Want to submit your own question? Send Alison@askamanager.org.
-Well Alison Green
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