Salesforce and Google, an important expansion of the partnership, Google’s twins associated with strengthening and strengthening the connections between the Salezforce Service Cloud and Google Cloud and Google Customer Bookmaker. Moving aims to provide businesses in accordance with AI agents, to increase customer service opportunities.
Google’s twins can process agentforce agents with the integration of EU models, can manage complex tasks using multiple modal capabilities of Gemini and will be able to manage real-time concepts from Google search via Vertex AI.
“We provide choices in the platform with Google Cloud and deep integrations, applications and models to use in the introductory partnership,” Srini said in Tallapraga, Salesforce President and Chief Engineering and Customer Success Officer.
SaleSforce’s Google Clouds selection will allow enterprise customers to enter the AI-optimized infrastructure of enterprise as a large infrastructure provider, developed operations related to advanced security and measurement.
The integrated real-time voice translation between the Salezforce Service Cloud and Google Customer Book Suite will present the concepts of AI managing conversations between individual recommendations and many customer service channels.
“Our mutual customers have asked us to work more smoothly throughout the cloud, and this extended partnership, agent AI, the most modern AI models, data ani models, information analytics and more,” said Thomas Kurian, Director General of Google.
Generative AI expands business applications
SaleSforce users will be able to integrate the Gemini AgentCorce:
- Very modal AI capabilities – Agents can develop and comment on industrial automation such as text, images and audio, insurance and logistics.
- Extended context memory – 2 million Token Context windows allow AI agents to improve and refer to extensive information and efficiency.
- Real time automation – AI-powered workflows will allow enterprises to reduce operating costs, regulate complex processes.
For example, the insurance provider can use AgentCE with agentce to analyze the requirements of damage, commenting on images and respond to customer surveys with text-to-speech, acceleration request.
The seller’s force platform, including AgentForce, Cloud and 360 clients, will now operate in the AI-optimized infrastructure of the Google Cloud, offers more flexibility and security. Dynamic justification features such as zero data storage and toxicity detection, Salesforce’s Einstein will be combined through the religion layer.
In addition, Salesforce customers will soon be able to obtain direct purchase solutions from Google Cloud Marketplace, simplify and expand the procurement processes.
The partnership reflects the growing admission of the AI’s enterprise solutions, and evaluates the EU’s $ 2 trillion market opportunity. Enterprises aims to provide EU-pighted automation and customer service, SALESFORCE and Google to provide tools necessary for cooperation, innovation and efficiency.
The Salesforce AI platform, which works on Google Cloud, will have the opportunity to get an expanded market view to manage advanced AI capabilities, secure infrastructure and a expanded market location.