Microsoft Unveils AI Tool to Transform Customer Feedback into Actionable Insights

Microsoft Unveils AI Tool to Transform Customer Feedback into Actionable Insights

In today’s fast-paced business environment, staying relevant to customer needs is critical, especially for small scale businesses. Microsoft recently announced a new tool, CX, a CX product feedback observation designed to help product teams apply customer feedback. This innovation only promises to simplify the feedback process and turn it into actionable insights at the same … Read more

Moving Beyond Feedback Myths: A Path to Better Communication

Moving Beyond Feedback Myths: A Path to Better Communication

The culture around feedback in the workplace is often shaped by several myths, and attitudes about feedback can lead to a process that inadvertently works against both the organization and the individual (whether the provider or the recipient). In Can I Offer You Something, I look at these myths and how to move beyond them … Read more