friendly

Customers Expect You to Be Friendly Because You’re a Small Business

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Female customer service representative in headset is consulting clients online. Call center concept.

Key Takeaways Understanding Customer Expectations: Small businesses must prioritize customer expectations as direct buyer decisions and general satisfaction. Basic factors affecting expectations: Notice to stay with market trends to make high quality products, timely service, individual interaction, consistent communication, consistent communication and customer expectations effectively. Effective strategies for alignment: Regularly assess customer needs, invest in … Read more

7 subtle behaviors that reveal someone can’t be trusted—even if they seem friendly

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7 subtle behaviors that reveal someone can’t be trusted—even if they seem friendly

When I was in college, I had a classmate who seemed the world’s longest man. He would always meet me with a bright smile, asked about my day and insist that we learn together. At first I was excited to find someone so supportive. In time, I noticed something weird. He would have taught plans … Read more

People who act friendly but secretly dislike you often display these 8 specific behaviors

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People who act friendly but secretly dislike you often display these 8 specific behaviors

Have you ever walked with one of the conversation, who looked greatly pleasant to the surface, but you felt the oddest tightness of your chest or the disgusting meaning that something was turned off? I know I have. I once attended a small gathering where a friend-friend-girlfriend constantly shaking me with compliments, my outfit, my … Read more